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TRAVEL JOURNALS, Gear & Equipment Reviews what is hot & what not

15 Years Experience: Our Journey with 3 Motorcycle Intercom Brands

michnus

8th January 2025

The best motorcycle Bluetooth intercom headsets for 2025? I don’t know, but I can tell you about the ones that will go the distance and be of value to you.

Over the years, our motorcycles have taken us across countries, over mountain ranges, and even into Walmart parking lots. Throughout it all, we relied on our trusty (or not-so-trusty) motorcycle Bluetooth intercom headsets to stay connected, entertained, and occasionally frustrated.

This isn’t a deep-dive technical review; rather, it’s an everyday rider’s experience and perspective on three brands we’ve used since 2010. Hopefully there’s some takeaway for you when buying your next set.

Sena S20 Bluetooth Intercom headset. Although good units, the customer service was atrocious.

The Sena Intercom Era: Good Times, Then Not-So-Good Times

Ah, Sena. Back then, they were the coolest hippest kids on the block. South Korean firm Sena Technologies, Inc. was created in 1998. Before moving into consumer motorcycles and outdoor communication devices, it concentrated on industrial Bluetooth networking solutions. Back in 2010, when we got our hands on the Sena SMH10, it felt like we went interstellar.

Over 8-9 years of Sena’s, we owned several SMH10’s, S20’s, and C10’s with the camera. Robust construction, user-friendly design, and batteries that lasted over long days on the road. However, as the saying goes, all good things eventually come to an end—or at least run out of charge. But good things do not have to come to an end; it just depends on the brand’s doing…

Sena’s Rise and Fall: From Interstellar to ‘Mediocre”

Sena C10 Bluetooth Intercom headset. Although good units, the customer service was atrocious.

After about 4-5 years, the long-lasting batteries developed mood swings and refused to hold a charge. Now that it won’t happen to most units and brands and is expected. However, the Sena’s dropped off a cliff with the battery.

The old connectors sometimes failed, and on many occasions the units struggled to connect to each other. Not to mention trying to listen to music on long, boring roads.

And what about the claimed two-kilometre reception? Let’s just say it couldn’t handle a Walmart parking lot with a few cars in the way.
The reception claim from the start pissed us off, and all of the different units struggled to stay connected when riding off road through forest or hilly terrain.

Only on salt lakes or completely open terrain were we able to go around 1 kilometre direct line of sight. Generally, the units worked well, and they lasted well even with the hard use for overlanding offroad.

Customer Service Struggle: Trying to Get Help from Sena

Sena was on a massive marketing frenzy from about 2013 to 2017. During this time, they were showering influencers with free units, and when those failed, they would, at their own cost, send new replacements all over the world to appease the influencers. While we mere mortals were fighting tooth and nail for customer support. We bought new S20 units in the USA, and had problems within a month.

To get customer service was like trying to teach a goldfish to do math. We were ignored, shoved around to different people, and had to use “tickets” to talk to them. It left such a shit taste in the mouth.

The new models had a feeling that was less like the reliable gear that we had previously cherished and more like a low-cost imitation of themselves.

Sena Smh10 Bluetooth Intercom headset. Although good units, the customer service was atrocious.

UCLEAR Motion 6 Intercom Headset: The Underdog That Impressed

In 2019, dismayed with Sena, we discovered UCLEAR Motion 6, a brand we weren’t aware of but preferred to give a try. Wow, did that punch above its weight!

Unknown Gem with Military Grade Performance and Pedigree.

Founded in 1997, UCLEAR concentrated on enhancing military and industrial communication technology, specifically in the areas of noise suppression and voice recognition.

UCLEAR improved communication with dual microphones under the cheek pads (say goodbye to the ugly boom mic), crystal-clear speakers, and an app that really functioned. Its reception distance was exceptional.

Their speakers were also incredible, and it was a pleasure to listen to music when riding. The units easily connected when switched on and connected via Bluetooth with the phones.
The small units are waterproof, and battery power is good for a few full day’s riding.

With dual microphones under the cheek pads (bye-bye, awkward boom mic), crystal-clear speakers, and an app that actually worked, UCLEAR bluetooth intercom headsets made communication a breeze. Its reception distance was next-level—we stayed connected even through mountain passes,

From the company’s background, their industrial and military experience, and their combination with good-quality speakers, they nailed a good product.

But no product is flawless. USB connectors were the Achilles’ heel. Daily plugging and unplugging took its toll, and our beloved intercoms began to show wear. Nonetheless, we adored UCLEAR for its simplicity and exceptional performance at an affordable price.

With dual microphones under the cheek pads (bye-bye, awkward boom mic), crystal-clear speakers, and an app that actually worked, UCLEAR bluetooth intercom headsets made communication a breeze. Its reception distance was

Cardo Freecom 4x: Our Current Favourite Bluetooth Intercom Headsets

These units have been with us for more than a year, and they have rapidly won our fancy. The design seems robust, the construction is first-rate, and the unclipping mechanism—instead of plugging in a USB—is a blessing. The speakers are great, and it’s a pleasure to listen to music on those long highways.

Cardo Bluetooth Systems was founded in Israel in 2004. They started with Bluetooth headphones for mobile phones but swiftly switched to motorcycle intercom systems after seeing the potential. The units feel premium, and even with earplugs, the speakers deliver crisp music and clear communication. Reception is excellent, holding strong even without a direct line of sight.
Battery life is equally impressive, easily lasting two 8-hour days, and the fast-charging feature is a lifesaver. The user-friendly smartphone interface is excellent and works flawlessly.

Premium Design, Top Performance, and a Few Minor Hiccups

There is only one glitch thus far. The Bluetooth link to our phones occasionally chooses to have a coffee break. And they do not connect automatically with the phones when switched on. However, the units themselves flow naturally, so it’s only a small irritability in a performance this good.
The good point is I lost my phone while riding and was able to get it back when I rode back on my route and the phone and unit connected, and I was able to find my phone in a bush next to the road.

Cardo Freecom 4x The design feels solid, the build quality is excellent, and the unclipping mechanism (instead of plugging in a USB) is a godsend.
The sound quality? Even with earplugs, the speakers deliver crisp music and clear communication. Reception is excellent, holding strong even without a direct line of sight. Battery life is equally impressive, easily lasting two 8-hour days, and the fast-charging feature is a lifesaver.

Final Thoughts: What We’ve Learned

We’ve been riding for quite some time now, and we totally get that with motorcycle gear, you genuinely do get what you pay for. Budget knockoffs from Temu or AliExpress might be fine for a casual weekend user, but for us, they just won’t cut it. In fact, the sayings “buy once, cry once” and “Only rich people can afford to buy cheap gear” are very true with intercom Bluetooth headsets. We just cannot, with clear conscience, recommend that to anyone.

So what do we think about the 3 brands and units?

  • Sena: Is still an industry leader, but now it’s a brand we’d rather steer clear of. We were really let down by the service, and the shit customer service and love for influencers instead of their paying customers left a bad impression with us. Then the drop in quality, which made us lose trust in their products.
  • UCLEAR is a hidden treasure that offers awesome performance without breaking the bank. Hey, just take it easy with those USB connectors! They’re definitely worth considering as a less expensive option and value for money.
  • Cardo: Definitely our favourite. Awesome quality, super good reception, and dependable service totally make it worth the cash. We haven’t had issues and thus can’t comment on their customer service.

So, there you go—15 years of our journey summed up with some stories, a little frustration, and a tonne of love for the gear that keeps us connected while we’re out there.

P.S. This isn’t sponsored. Every headset we’ve ever used was bought with our hard-earned cash. Our Cardo units came from GPS4AFRICA and our travel sets from Cardo USA.

Gear & Equipment Reviews what is hot & what not

michnus

Michnus, GenX’er born and bred South African product. Known on ADVrider for his epic ride report Michnus & Elsebie Piki-Piki Around the World. Not known to follow or believe his own advice however he loves to share stories and inspiration with others. Michnus and his better half left South Africa 10 years ago on an initial 6 month planned trip up to Europe through Africa. Sold the family pets and mom, hit the road motorcycling on a semi-permanent basis to this day.

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